Bullionbit Payment & Pricing Policy

Last Updated: October 2024

At Bullionbit, we aim to provide a seamless and secure payment experience for our customers. As part of our commitment to innovation and flexibility, we accept a range of cryptocurrency payments for all purchases, including bullion, precious metals, and related products. This Payment & Pricing Policy outlines the accepted payment methods, pricing details, refund options, and how we handle cryptocurrency transactions to ensure clarity and transparency.

By using Bullionbit’s services or making a purchase through our platform, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

At Bullionbit, we primarily accept cryptocurrency as a payment method, making transactions swift, secure, and globally accessible. The following are the payment options available:

1.1 Cryptocurrency Payments

We accept a variety of popular cryptocurrencies to cater to a broad audience of digital currency users. Accepted cryptocurrencies include but are not limited to:

Bitcoin (BTC)
Ethereum (ETH)
Litecoin (LTC)
Bitcoin Cash (BCH)
Ripple (XRP)
USDT (Tether)

Cryptocurrency payments offer several benefits, including faster transaction times, lower fees, and enhanced privacy for users. By accepting multiple cryptocurrencies, we aim to provide a flexible and efficient payment process for our customers worldwide.

1.2 Cryptocurrency Wallets

To facilitate cryptocurrency transactions, you will need a digital wallet compatible with the currency you wish to use. Payments are made through QR codes or wallet addresses provided during the checkout process. Our system will guide you through the steps for a successful payment. Ensure that you are sending the exact amount in the correct cryptocurrency to avoid payment failures.

2. Pricing Information

We strive to offer competitive pricing on all our products, including bullion and precious metals. Pricing on our website is based on market rates, with frequent updates to reflect real-time changes in the value of metals and cryptocurrencies.

2.1 Real-Time Pricing

Due to the volatility of both the precious metals and cryptocurrency markets, our prices are updated regularly. The price displayed at the time of purchase reflects the latest market data. Once you begin the checkout process, the price is locked in for a limited time to ensure fairness during the payment transaction.

Please note:

Prices are quoted in both fiat currency (e.g., USD, EUR) and the equivalent cryptocurrency value based on current exchange rates.
The cryptocurrency conversion rate at the time of purchase will be applied to determine the final amount of cryptocurrency required for your transaction.

2.2 Taxes and Fees

All prices on our website are exclusive of applicable taxes. Depending on your jurisdiction, taxes such as VAT, sales tax, or other local duties may be added to your total purchase price. Any additional fees related to cryptocurrency transactions, including network fees (miner fees) or gas fees for Ethereum transactions, are borne by the customer.

3. How to Pay with Cryptocurrency

When you choose cryptocurrency as your payment method, you will go through the following steps to complete your transaction:

3.1 Checkout Process

Select Cryptocurrency Payment: At checkout, select the cryptocurrency payment option.
Choose Your Cryptocurrency: You will be prompted to select your preferred cryptocurrency from the list of accepted coins.
Confirm Your Order: Review your order details, including the total cost in both fiat currency and cryptocurrency equivalent.
Generate Payment Address: A unique payment address or QR code will be provided, which you can use to send the cryptocurrency from your wallet.
Complete the Transaction: Using your cryptocurrency wallet, send the exact amount of cryptocurrency to the provided address.

3.2 Transaction Confirmation

Cryptocurrency transactions typically require network confirmations. For Bitcoin, this can range between 1 to 6 confirmations depending on the size and network traffic. For Ethereum and other cryptocurrencies, the confirmation process may be faster.
You will receive a confirmation email once the payment is successfully processed, and your order will be finalized for shipment or fulfillment.

3.3 Payment Timeframe

Given the volatile nature of cryptocurrency prices, payments must be made within a specific time window (usually 10–15 minutes). After this window, the price may need to be recalculated, and you may be required to make an additional payment if the cryptocurrency value fluctuates significantly during that time.

4. Payment Security

At Bullionbit, we take your payment security seriously. Our cryptocurrency transactions are processed using secure and encrypted blockchain technology, ensuring that your payments are safe and reliable. Additionally, all cryptocurrency payments are conducted through trusted payment gateways that adhere to industry best practices for security.

While cryptocurrency transactions are inherently more secure due to their decentralized nature, we encourage customers to always double-check the wallet address before making any payment to avoid accidental loss of funds. Cryptocurrency payments are irreversible, so any incorrect payment made (e.g., wrong wallet address or wrong amount) cannot be refunded automatically.

5. Refunds and Returns for Cryptocurrency Transactions

We understand that occasionally, you may need to return a product or request a refund. Due to the fluctuating nature of cryptocurrency values, refunds are handled with careful consideration.

5.1 Refund in Cryptocurrency

Refunds for cryptocurrency payments will be processed in cryptocurrency, based on the original transaction.
The refund amount will be calculated based on the fiat value of the product at the time of purchase. You will receive an equivalent amount of cryptocurrency at the current exchange rate when the refund is processed.
Network fees associated with the refund transaction may be deducted from the total refund amount.

5.2 Refund Timeframe

Refund requests must be initiated within 2 days of receiving the product. Once the return is approved, refunds will be processed within 4 to 5 business days.

5.3 Exchange for Store Credit

Alternatively, customers may choose to receive a store credit in lieu of a refund. Store credit can be used for future purchases and remains unaffected by cryptocurrency price fluctuations.

5.4 Non-Refundable Products

Certain items, such as custom or specially ordered bullion, may not be eligible for refunds. Please review our Return & Refund Policy for more details.

6. Cryptocurrency Transaction Fees

Cryptocurrency transactions may incur additional network fees or gas fees, depending on the blockchain and cryptocurrency being used. These fees are required to process your transaction on the blockchain and are not controlled by Bullionbit. These fees:

Are borne by the customer.
Are included as part of the final payment amount displayed during checkout.
Can vary depending on the congestion of the cryptocurrency network at the time of the transaction.

7. Pricing Adjustments and Promotions

Occasionally, Bullionbit may offer promotions, discounts, or special pricing on certain products. Please note that cryptocurrency payments are subject to the following conditions:

7.1 Limited-Time Offers

Promotional pricing is available for a limited time and is subject to change based on the terms of the promotion. The final price at checkout will reflect any applicable promotions or discounts.

7.2 Coupon Codes and Discounts

Customers may use coupon codes or promotional discounts during checkout. However, please be aware that the cryptocurrency equivalent will still fluctuate with market rates, so the final cryptocurrency amount may vary slightly from the discounted fiat price.

8. Pricing Errors and Discrepancies

We strive for accuracy in our pricing and product descriptions, but occasionally, errors may occur. In the event of a pricing error:

Bullionbit reserves the right to cancel any orders that were processed with incorrect pricing.
If a pricing discrepancy is identified, we will contact you to inform you of the error and give you the option to proceed with the corrected price or cancel the order.

9. Contact Us

If you have any questions regarding our Payment & Pricing Policy, cryptocurrency transactions, or the use of our services, please feel free to reach out to our customer support team.

Email: info@bullionbit.net

This Payment & Pricing Policy ensures transparency in all transactions carried out on Bullionbit’s platform. We are dedicated to providing a flexible, secure, and reliable experience for our customers, especially when dealing with cryptocurrency payments. If you need further clarification or support, don’t hesitate to reach out to us.